If you need to return an item to us, we've provided the following information and resources to make the whole process as easy as possible. Please read through the relevant section before making your return:

Faulty Items...
Damaged Items...
Incomplete or Incorrectly Delivered Items...
Unwanted Items...

Please do not try to return items without a valid GRN (Goods Return Number) as we cannot accept items that have not been authorized for return and such items will be refused.

Faulty Items

If your product is faulty when you receive it, or develops a fault within 7 working days of delivery, we will either replace or refund your order once the return has been processed and the items have been returned to us.
If your product develops a fault after 7 working days, it will be processed as per the specific manufacturer’s warranty and returns policy. Find out how to return a faulty item…

Damaged Items

Although we always package items securely, occasionally items are damaged in transit. If your item has been damaged in transit, you will need to inform us within 3 working days of receipt, so we can quickly arrange a replacement. Find out how to return a damaged item...

Incomplete or Incorrect Items

If once you've received your order, you find that something is missing or you think we've shipped the the wrong items, please notify us within 3 working days so we can quickly arrange a replacement. Find out how to return an incomplete or incorrect item...

Unwanted Items

Under the Distance Selling Regulations (DSR), most items can be returned by consumers for a full refund or exchange providing you notify us of your wish to cancel your order and return the item or items within seven days of receiving them. All items must be in an as new condition and in the original packaging. The packaging must not have been damaged or altered by the customer and all items must be unused with all seals/shrink wrap intact.

Any items that were specifically ordered for the customer, or altered or customized to the customer's specification, or pre-recorded media and software of any type, cannot be returned.

These and any other purchases that do not fall within the Distance Selling Regulations normally can not be returned, however if we are able to accept return of these items there may be an admin fee of 25% of the item value (min charge of £25 ex VAT). Find out how to return an unwanted item...

Faulty Items

1. Is the item really faulty?
   Before completing the returns form, we always ask you to talk to the manufacturer's technical support, who will try to diagnose and solve your problem. At this stage, some manufacturers will send the replacement directly to you, which is usually quicker than returning the item to us. If the manufacturer's support team cannot resolve the fault, they will issue you with a reference number which you'll need to provide to us when you complete our form.

   What you'll need:
   • Manufacturer contact details which are available here…
   • Serial Number of the item
   • Purchase Details
   • Pen and paper to write down any details/reference numbers they provide

2. Complete our online form
   Once the manufacturer agrees the item is faulty and they provide you with the reference number, you will then need to complete our quick and easy online form.

   What you'll need:
   • Serial Number of the item
   • Your Oyyy.co.uk customer order number - This is available on all emails and documentation relating to your order

3. We process your return request
   Once you've submitted your return details to us, we will then process your return and issue a "Goods Return Note" (GRN) and organise a convenient collection day for our carrier to collect the items. If we need any further information we'll contact you, so it's important to provide a telephone number where we will be able to reach you during office hours.

4. Testing
   Once the item has been returned it will be inspected and tested by our technicians. If it is found not to be faulty or as described it will be returned at your expense and an admin fee may be chargeable to cover any costs incurred.

5. Replacement
   Once your return has been processed, we will then send you your replacement. If the replacement is out of stock or unavailable we will issue a refund.

   Please Note:
   

   • It is your responsibility to ensure that the item is securely and safely packaged when returning any items to us. We cannot accept liability for loss or damage in transit for items that are insufficiently packaged.
     
   • Any returned items received without a valid GRN may be rejected.
     
   • Once the GRN is issued you must return the item(s) within 7 days.

Find your order...

Damaged, Incomplete or Incorrect Items

1. Tell us straightaway!
   If any items arrive damaged, incorrect or incomplete then you must inform us with 3 working days or receipt by completing our returns form.

   What you'll need:
   • Serial Number of the item
   • Your Oyyy.co.uk customer order number - This is available on all emails and documentation relating to your order

2. We process your return request
   Once you've submitted your return details to us, we will then process your return and issue a "Goods Return Note" (GRN) and organise a convenient collection day for our carrier to collect the items. If we need any further information we'll contact you, so it's important to provide a telephone number where we will be able to reach you during office hours.

3. Testing
   Once the item has been returned it will be inspected and tested by our technicians. If it is found not to be faulty or as described it will be returned at your expense and an admin fee may be chargeable to cover any costs incurred.

4. Replacement
   Once your return has been processed, we will then send you your replacement. If the replacement is out of stock or unavailable we will issue a refund.

   Please Note:
   

   • It is your responsibility to ensure that the item is securely and safely packaged when returning any items to us. We cannot accept liability for loss or damage in transit for items that are insufficiently packaged.
     
   • Any returned items received without a valid GRN may be rejected.
     
   • Once the GRN is issued you must return the item(s) within 7 days.

Find your order...

Unwanted Items

1. Complete our returns form
   Please complete our returns form within seven days of receiving the item providing details of what you wish to return.

   What you'll need:
   • Serial Number of the item
   • Your Oyyy.co.uk customer order number - This is available on all emails and documentation relating to your order

2. We process your return request
   Once you've submitted your return details to us, we will then process your return and issue a "Goods Return Note" (GRN). If we need any further information we'll contact you, so it's important to provide a telephone number where we will be able to reach you during office hours.
   Once we issue a GRN, please repackage the item in the original packaging ensuring that all manuals, cables, attachments etc are included and then attach the GRN securely to the external packaging making sure it is clearly visible. Please do not write on the packaging or change it in any way.

3. Return the item to us
   Unwanted goods must be returned at your expense. It is your responsibility to ensure that the item is securely and safely packaged when returning any items to us. We would also suggest that you use a carrier which can provide a "Proof of Delivery", as you are liable for any returned items until they reach us and we cannot accept liability for loss or damage in transit.
   We can if required, provide a collection service using our own carriers at a cost depending on the item size and weight. Details will be provided when we send the GRN to you.

4. We issue a refund
   Once we've received the returned items and they have been inspected we will then issue a refund to the account used for the original payment. Typically this will take 2-3 days to appear in your account, but can take longer depending on the card issuer, but in any event it will be within 30 days.

   Please Note:
   

   • It is your responsibility to ensure that the item is securely and safely packaged when returning any items to us. We cannot accept liability for loss or damage in transit for items that are insufficiently packaged.
     
   • Any returned items received without a valid GRN may be rejected.
     
   • Once the GRN is issued you must return the item(s) within 7 days.